Support
Get help with SeatRoster, or contact support@seatroster.com to discuss access for your organization.
Join your organization
SeatRoster is free to download. You need an invitation from an organization that uses the service before you can book. Ask your workplace administrator for an invitation and use the email address it was sent to. There is no public sign-up or automatic organization setup.
Sign in and recover access
Open your invitation email, follow the link and verify your email address. If you forget your password, choose Forgot password on the sign-in screen. Check your spam folder for account emails. If an invitation has expired, ask your administrator to send another. Never send your password or verification link to support.
Booking dates and availability
Choose a location and date in Calendar to see available seats and the rules for that day. Days outside the booking window cannot be booked yet, even if seats are available. Your organization controls how far ahead you can book, opening days, daily capacity and weekly limits. Contact your administrator about those rules.
Waitlists and provisional seats
A full location can have a waitlist. A provisional seat can return to the waitlist before your organization’s priority freeze. Check the calendar for your current status and respond to a promotion if you cannot use the seat. Cancel bookings you no longer need.
Notifications on iPhone
Open Account → Notifications to choose app updates, email or both. New app users start with app updates when no preference has been saved. Allow notifications when iOS asks to receive push alerts while the app is closed. If alerts are missing, check SeatRoster’s notification settings in iPhone Settings, Focus and Scheduled Summary. Open SeatRoster while online to refresh registration and read the inbox. Essential account and recovery messages still arrive by email.
Delete your account
Open Account → Delete account in the iPhone app, enter your current password and confirm. This permanently deletes your account, memberships and bookings in every organization. If you are the only owner, first appoint another owner in Administration → People. If you cannot sign in, contact support for help.
Contact support
For product help, privacy questions or organization-access enquiries, email support@seatroster.com.